Big Baby Gorilla Bear Privacy Policy

Introduction

At Big Baby Gorilla Bear, LLC (“BBGB” or “we”), we take the privacy of our customers seriously. Our commitment is to protect your personal information while providing a seamless shopping experience. This policy outlines how we handle the personal data of our visitors and customers who visit our website at www.bigbabygorillabear.com (“Site”).

Information Collection and Use

We collect both Personal Information and Non-Personal Information to enhance your experience and improve our services. Here’s what we collect and how we use it:

  • Personal Information:
    • Account Registration: Name, email address.
    • Order Placement: Full name, email address, phone number, shipping and billing addresses, payment details, purchase order details.
    • Customer Support Communications: Full name, email address, any home address or phone numbers provided in customer support communications, and records of communications. Basically, if you put info in an email, it is stored as a record of the communications.
    • Product Reviews: Name and any user-submitted images or videos.
  • Non-Personal Information:
    • Browsing Data: IP address, browser type, access times, referring website addresses, geographic data such as country, state, city, etc., search engine terms used and advertising data regarding clicks on advertising.
    • Usage Details: Clicks, page views, information about how you use our website, carts (including items in your cart), and purchase behavior.

Cookies and Tracking Technologies

We use cookies to recognize your browser or device, learn more about your interests, and provide you with essential features and services. For detailed information, please see our Cookie Policy here.

How We Use Your Information

  • To Provide Services: Setting up your user account, processing orders, and offering customer support.
  • To Improve Our Offerings: Analyzing use trends to enhance site functionality and product offerings.
  • To Communicate: Sending you information about your orders, new products, and special offers if you have opted in.
  • For Security: Helping prevent fraud and ensuring the security of our Site. Additionally, for complying with any legal or statutory requirements.

Sharing Your Information

BigBabyGorillaBear.Com never sells your information, and we share your information only as necessary with:

  • Delivery Services: To fulfill orders, including communicating status or issues with orders.
  • Payment Processors: To process payments and taxes securely.
  • Fraud Prevention Agencies and Legal Authorities: To protect against fraud (you and us) and to comply with official requests and legal requirements.
  • Service Providers and Vendors: Your info may be shared with IT and marketing services that support our business operations, hosting platforms, eCommerce platforms, and vendors. We do not sell or otherwise disclose personal information about our Site visitors or customers except as described here.

Your Rights and Choices

You have the right to:

  • Access and Update: You can review and change your personal information by logging into the Site and visiting your account profile page. Additionally, you have the right to request access to the personal data we hold about you. Upon your request, we will provide a copy of your data, explain how it is being used, and disclose who it has been shared with, if applicable.

    If you believe that the personal data we have about you is inaccurate or incomplete, you have the right to request that we correct or update this information. We will promptly make the necessary corrections to ensure your data is accurate and up-to-date.

  • Opt-Out: You can opt-out of receiving marketing messages by following the unsubscribe link in any communication. We do not sell your data. We provide easy-to-use mechanisms on our website to allow you to opt out, and you can also contact us directly to manage your preferences at pr*****@bi****************.com.
  • Delete: You have the right to request the deletion of your personal data. Upon your request, we will delete your data from our records, unless we are legally required to retain it for legitimate business purposes or compliance with legal obligations.
  • How to Exercise Your Rights: To exercise any of these rights, please contact at pr*****@bi****************.com. We will respond to your request within the time frame required by applicable law and ensure that your rights are respected.

Data Security

We implement measures to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

Collection of Data of Persons under the Age of 13.

We do not knowingly collect and retain information on persons under the age of 13. If you are a parent or guardian of such an individual, and you are aware that we have collected such information, please email pr*****@bi****************.com to have this data removed as soon as possible.  

Contact Us

If you have any questions or concerns about our Privacy Policy or data processing, please contact us at: pr*****@bi****************.com

Effective Date

This Privacy Policy is effective as of 6-28-2024.

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